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  1. How to Register?
      1. Sign Up:
        1. Click the "Sign Up" button.
        2. Enter your mobile number
        3. Confirm that you agree to the Terms & Conditions, Privacy Policy
      1. Verify Your Number:
        1. Request an OTP (One-Time Password).
        2. Enter the OTP received on your phone.
      1. Additional Option:
        1. After verifying your phone number, you can also sign up using your Google, Facebook, or Apple account.
      1. Follow these simple steps to start your KA-TAMA BetnaBet journey!
  2. How to log-in to your BetnaBet Account?
      1. Click the "Login" button.
      2. Enter your registered email address or mobile number
      3. Enter your password
      4. Confirm that you agree to the Terms & Conditions and Privacy Policy
      5. Type in your password and click "Login" to access your account
  3. What should I do if I forget my password?
      1. Click the "Forgot Password" link.
      2. Enter your registered email address or mobile number
      3. You'll receive a verification code via SMS Enter the verification code
      4. A "Change Password" pop up will appear for you to create a new password (at least 8 characters)
      5. Confirm your new password
  4. What should I do if I changed my mobile phone number?
    • If your mobile number has changed, please contact our Live Chat support. You'll need to undergo a quick video call verification. Please have your valid ID, a selfie holding your ID, and your new mobile number ready for the verification process.

  1. How to Open a BetnaBet Account
      1. Initial Access: You can receive initial access and view the BetnaBet platform by signing up with your mobile phone.
      2. Full Account Access: To play games, redeem vouchers, and receive BetnaBet rewards and benefits, you must register and complete Know Your Customer (KYC) verification.
      3. Funding: Fund your account when you're ready to start playing. No initial deposit is necessary.
  2. Where can I Access & register my Account?
      1. The Account Section can be located when you:
        1. Click on the Menu Icon (⇶) in the upper right corner of the platform.
        2. Or, click on the Account Icon on the bottom dashboard.
      2. Verification Status:
        1. On the Account Page, "Profile Verification" will display "Unverified" or "Verified."
        2. Verification requires entering personal information, uploading a government-issued ID with photo and address, and completing face verification.
      3. View/Edit Profile:
        1. Click on the "Verify Profile" tab.
        2. Click "Photo/Edit" to view or edit your profile picture.
  3. What information do I need to provide for Verification (KYC)?
      1. In order to be verified with KYC, you would need to edit your information on your "Profile" page.
    • ID Upload:
      1. Tap "Upload ID" to access the ID verification page.
      2. Enter Nationality and ID Type.
      3. Align your ID with the provided guide.
      4. Allow at least 3 hours or less for authentication so keep on checking for our message on your phone or email.
    • Face Verification:
      1. Click "Photo/Edit" to view or edit your profile picture and do Face Verification
      2. Click on the Picture Hold your device in portrait mode.
      3. Position your face within the frame on-screen.
      4. Gently move your head to complete the circular scan.
      5. Repeat the process for a second scan.
      6. Tap "Done."
    • List of Valid Government-Issued ID's Accepted for KYC
      1. Driver's License
      2. PhilHealth ID
      3. Postal ID
      4. NBI Clearance
      5. Senior Citizen Card
      6. Overseas Workers Welfare Administration (OWWA)
      7. ID Passport (Philippine/Foreign)
      8. Firearms License
      9. Police Clearance
      10. Integrated Bar of the Philippines ID
      11. Seaman's Book
      12. Professional Regulations Commission
      13. Overseas Filipino Workers (OFW) ID
      14. Social Security System (SSS) Card
      15. Tax Identification (TIN)
      16. Unified Multi-Purpose ID (UMID)
      17. Voter's Certificate and/or Voter's ID
      18. Maritime Industry Authority (MARINA) ID
      19. Philippine National ID
      20. Valid Passport
      21. Alien Certificate of Registration
      22. Immigrant Certificate of Registration
      23. National ID
    • For Foreign Nationals:
      1. Valid Passport
      2. Alien Certificate of Registration or Immigrant Certificate of Registration
      3. National ID is issued by the government of the foreign national
      4. Enter other remaining required information on the profile page that matches your ID (e.g., full name, address, date of birth), as well as Password, BetnaBet username, nickname, gender, email, mobile phone number, occupation, source of funds.
  4. Can you play BetnaBet games without an account?
    1. You need to register and complete KYC verification in order to receive rewards and play BetnaBet games. Don't worry, completing your profile will only take about 1-2 minutes.
  5. How long is the process of Account verification?
    1. Account verification takes approximately 10 minutes to 24 hours to complete. You'll receive SMS updates throughout the process. Please upload a clear photo of your valid government-issued ID, ensuring all four corners are visible. Account verification is essential for accessing all games and rewards. If you have any issues, our Live Chat support team is ready to assist you.
    2. You may also check your Messages in your Inbox or Unread messages to view the status of your verification.
  6. What to do if your KYC Verification was not successful?
    1. If you see "KYC Corrective Actions Required," your submitted ID may be unclear or incomplete. You'll find specific instructions on how to correct the issue in your account messages. Please review these instructions carefully. If you have any questions, our Live Chat support team is happy to help.
  7. Can I trust BetnaBet with my personal information?
    1. Yes, we take the security of your personal information very seriously. We only collect the information needed to process your transactions and ensure a smooth gaming experience. We use the best security measures to protect your data, and we never share it with anyone else. We are committed to protecting your data in accordance with the Data Privacy Act of 2012. You can trust BetnaBet to keep your information safe and confidential.
  8. What happens to my Account if my Government Issued ID has expired?
    1. If your government-issued ID has expired, your account will be temporarily restricted or frozen. To reactivate your account as "Verified," please update your ID information on your profile page. Alternatively, you can contact our Live Chat support team for assistance with the update process. This verification step is crucial for maintaining a secure and compliant gaming environment for all our customers.
  9. Why is my account frozen?
    1. Your account may be frozen if it's unverified or your ID has expired. To resolve this, please update your ID information on your profile page. Our Live Chat support team is available to assist you. Your funds are securely held within your account. Account verification usually takes approximately 24 hours, and you'll receive updates via your profile and SMS.
  10. Will my account be closed if I don't play for a while?
    1. No, your account will stay active. We don't charge for inactivity, and you'll continue to earn from the Ka-Tama Referral Program as long as your friends play and share their QR codes for referral.
  11. How do I deactivate my account? And can I reactivate my account again?
    1. Contact our Live Chat support team for assistance with deactivating your account. To reactivate, you'll need to contact Live Chat again. If you create a new account with the same information without informing Live Chat, your KYC verification may fail.
  12. Are multiple accounts or sub-accounts on BetnaBet allowed?
    1. No. Having multiple accounts on BetnaBet is strictly prohibited. If we discover you have multiple accounts, we may cancel them, void associated bets, and restrict your access. This policy is in place to ensure fair play and compliance for all users.
  13. Can I transfer my account to someone else?
    1. No, account transfers are not permitted. Selling, buying, or transferring funds between accounts is strictly prohibited. These restrictions are in place to ensure a fair and secure gaming environment for all players.
  14. How can I self-exclude myself from playing on BetnaBet?
    1. Download the Form from PAGCOR:Go to [link to PAGCOR self-exclusion form] and download the "Self-Exclusion/Family Exclusion Form."
    2. Complete the Form:Fill out the form with your details or your loved one's details. [link to PAGCOR family exclusion form]
    3. Submit the Form:
      1. Contact our Live Chat support team.
      2. Provide them with the completed form and with the required documents (proof of ID and proof of relationship for family exclusion)
      3. Our support team will guide you on the next steps for submitting the form to PAGCOR as instructed on their website.
  15. Important Note:
    1. Self-exclusion is permanent for the first 6 months.
    2. Family-initiated exclusion is permanent for 3 months.
  16. How do I lift my self-exclusion?
    1. Self-exclusion periods have a minimum duration. You cannot remove the restriction before the chosen period is over.
    2. If you have any questions, please contact our Live Chat support team for assistance. For more information on self-exclusion, visit our responsible gaming page.

REFERRALS
  1. How does referral work?
    • Level up your winnings with BetnaBet’s Ka-Tama Referral Program!

      Looking to increase your earning potential? Our multi-level referral Incentive Ka-Tama program rewards you for playing and inviting friends to join the fun. The more you play and refer, the more you earn commissions & cash bonuses!
    1. How it Works:
    1. Join the Fun:Sign up and automatically receive your unique referral code. (Your QR code can be seen at the bottom of the page).
    2. Share the Wealth:Invite your friends to join using your QR code. (Share, Scan and make sure they sign up!)
    3. Earn Rewards:By playing, and by every referral you refer directly or indirectly, earns you cash back and exciting bonuses.
    1. The More, the Merrier:
    1. Level 1: You: Earn cash back for every game you play - by joining a tournament, playing table games or betting on any games
    2. Level 2:Direct Referrals: Earn cash back & commissions for every friend you directly invite to join and play any games on BetnaBet.
    3. Level 3:Indirect Referrals: Earn cash back & commissions from the friends of your direct referrals' invite and games they play on BetnaBet.
    4. Level 4:Third-Level Referrals: Expand your earning potential even further by earning cash back & commissions from the friends of your indirect referrals who join and play games on BetnaBet.
    1. The sky's the limit! The more people you refer, the more you earn!
  2. Commissions & Cashback Rewards
    1. Our multi-level referral Incentive Ka-Tama program rewards lets you earn commissions and cash bonuses for playing and referring friends.
      Commission and cashback rates vary by game and referral level. Please note that commission rates can change without prior notice.
    Ka-Tama Commissions & Cashback Rewards System
    Referral StructureLevel 1Level 2Level 3Level 4
    Rolling0.4%0.2%0.2%0.2%
    Loss Rebate4%2%2%2%
    Tournament Buy-In0.4%0.2%0.2%0.2%
    1. *Rolling: Baccarat, Dragon & Tiger, Sicbo, and Powerball.
      Loss Rebate: Slots, Roulette, Casino Hold'em, and Black Jack. No negative turn over.
      Tournament Ticket Rebate : total tournament ticket purchased and utilized.
    1. What is a Rolling?
      1. A Rolling Reward is a bonus you earn for every bet you or your referral place on table games like Baccarat, Dragon & Tiger, Sicbo, and Powerball.
      1. How it Works:
        1. Place a Bet:You or your referrals make a bet on any of the listed games.
        2. Earn Rewards:After 30 minutes, you'll receive a reward based on the amount of your bet.
      1. The more you play, the more you earn!
    2. What is a Loss Rebate?
      1. A Loss Rebate is a bonus you receive even if your bet doesn't win. It's like a safety net that helps cushion the blow of losses.
      1. How it Works:
        1. Place a Bet:Make a bet on Slots, Roulette, Casino Hold'em, and Black Jack.
        2. Receive Cashback:If your bet loses, you'll receive a portion of your bet back as a bonus. When you play on eligible games, you won't lose more money than you deposit. This means your losses are capped at your initial deposit. You will receive your reward after 24 hours.
      1. Reduce your risk and increase your chances of winning with our Loss Rebate program.
    3. What is a Tournament Ticket Rebate?
      1. This refers to a rebate system where you receive rewards based on the total number of tournament tickets you have purchased and used. The more tickets you buy and utilize - (whether you or your referred levels), the higher your rebate will be.
      1. Here's a breakdown:
        1. Purchase:The player buys tournament tickets to participate in various tournaments.
        2. Utilization:The player uses these tickets to enter and play in the tournaments.
        3. Rebate Calculation:The platform tracks the total number of tickets purchased and used by the player.
        4. Reward Distribution:Based on this total, the player receives a cash rebate.
      1. Essentially, the more active a player is in participating in tournaments, the higher their potential rewards from the rebate system.
  3. How do you receive your commission?
    1. Earn Commissions:You'll earn commissions based on the net gaming revenue or deposits generated by users who signed up with your referral code until the 4th level referral. In order to earn commissions from our multi-level Ka-Tama Referral Program, players who haven’t created an account with BetnaBet before need to sign up through your code.
    2. Payout Schedule:Commissions are calculated based on your gaming activity and your referrals' activity. The specific payout schedule and commission rates may vary depending on the game type and your referral level. Commissions earned from Monday to Sunday will be paid out on the following Tuesday.
    3. Minimum Payout:There's no minimum amount to receive your commission.
    4. How You Receive Payment:Commissions are automatically deposited to your BetnaBet wallet. You can then convert these rewards to BetnaBet POINTS, which can be withdrawn with no wagering requirements.
    5. Discrepancies:We strive for accurate commission calculations, but if an error occurs, we reserve the right to adjust the amount promptly. Any underpayments will be credited, and overpayments will be deducted.
    6. Dispute Resolution:
      1. If you believe your commission is incorrect, you have 3 days to notify us at [[email protected]?] explaining the issue.
      2. Failure to notify us within 3 days means you waive the right to dispute the commission for that period.
    7. Investigations:We may hold commission payments for up to 60 days while investigating any disputes.
    8. Forfeiture of Commissions:We may withhold commission payments if you violate our terms or engage in fraudulent or illegal activities.
    9. Taxes:Your commission is considered inclusive of any applicable taxes.
    10. We recommend familiarizing yourself with the full program terms and conditions for detailed information.
    11. [link to the Ka-Tama Referral Program Terms & Conditions]
      1. Example: You can potentially earn P10,675.20 on monthly commission if ALL Level 1-4 play P100 in Baccarat (non-tournament) weekly, P100 in Slots weekly and join the P100 buy-in tournament weekly with 1 Level 1, 10 Level 2 Direct Referrals, 100 Level 3 Indirect Referrals (10 indirect referrals per direct referral) and 1000 Level 4 Third-Level referrals (10 Third-Level referrals per indirect referrals).
      2. If one day, If you have 10 Level 2 friends, 20 level 3 friends, 40 level 4 friends, playing once at P100 Tournament, P100 Slots, P100 in other table games, you can potentially earn:
        3. Referral StructureLevel 1Level 2Level 3Level 4
        4xP100 playing Bacarrat (non-tournament)1.608.0080.00800.00
        4xP100 playing in Slots or Roulette16.0080.00800.008,000.00
        4x Bronze Tournament Buy-In @P1001.608.0080.00800.00
        19.2096.00960.009,600.00
        Referral Commission₱ 10,675.20

  1. What are Class and Level Advancements?
    1. Player Class and Level are determined by your total accumulated betting amount, or &quote;rolling&quote; amount
      1. Progression:Your class and level are determined by your total accumulated betting amount (&quote;rolling&quote;).
      2. Leveling Up:
        1. Within each class, you progress through 10 levels.
        2. At the start of each level, you receive 1 free spin.
      3. Class Advancement:
        1. Upon reaching the next class level (e.g., from Bronze 10 to Silver 1), you receive an additional free spin as a bonus.
      4. Class Tiers:
        ClassLevelsRolling Amount
        Bronze1-10Up to ₱ 350,000
        Silver11-20Up to ₱ 1,950,000
        Gold21-30Up to ₱ 6.35M
        Platinum31-50Up to ₱ 62.8M
        Diamond51-70Up to ₱ 451.6M
      5. VIP/VVIP/GOAT Levels:Become a BetnaBet GOAT! Our exclusive VIP program, featuring VIP, VVIP, and the ultimate GOAT levels, rewards your loyalty with exceptional benefits, perks and gifts.
        Earn points and progress through the tiers based on your play. Reach the GOAT level and experience the very best BetnaBet has to offer. Contact customer support to begin your legendary journey.

  1. Introducing Tama Points
    1. Tama Points are a valuable reward earned at BetnaBet. They can be exchanged for exciting rewards, including:
    1. Playable Cash:Use Tama Points to boost your gaming balance.
    2. Free Tournament Entry:Gain access to thrilling tournaments without spending a dime.
    3. Partner Rewards:Redeem points for exclusive offers from our trusted partners.
  2. How to Earn Tama Points
    1. Lucky Araw-Araw Free Spins:Every free spin earned through Lucky Araw-Araw contributes to your Tama Point balance.
    2. Ka-Tama Wheel:Spin the Ka-Tama Wheel upon making a deposit, or through the Level Up program, and earn Tama Points based on the outcome
  3. Redeeming Your Tama Points
    1. Flexibility:You have the freedom to redeem your Tama Points by converting your points as real cash in your BetnaBet Ka-tama Wallet. By swapping your points as real cash in your BetnaBet Ka-Tama Wallet, you can:
      1. Tournament Vouchers:Purchase tournament tickets directly with your points.
      2. Gaming Funds:Convert Tama Points into playable cash for slots, table games, and more.
      3. Cash Withdrawals:Simply withdraw your Tama Points as real cash (1 Tama Point = 1 Peso).
  4. Redemption Process:
    1. Access Rewards:Navigate to the &quote;Rewards&quote; section of your BetnaBet account.
    2. View Points:Click on the &quote;Points&quote; tab to view your current balance.
    3. Swap to Cash:Click &quote;Swap to Cash&quote; to convert your points into real money.
    4. Instant Credit:The converted cash will be instantly added to your wallet balance.

  1. At BetnaBet, you can get super pa-premyo Araw Araw with our everyday rewards, vouchers and promotions by simply referring your friends and playing daily. Level Up with accumulated betting, and you'll earn more rewards.
  1. What are BetnaBet Rewards?
    1. Boost your gameplay with BetnaBet Rewards. Earn free spins, bonus cash, and tournament entry vouchers through daily rewards, referrals, and accumulated betting. Advance through levels and classes to unlock even more valuable prizes.
  2. How can I get BetnaBet Rewards?
    1. Lucky Araw-Araw (2x) Free Spins:Receive free spins through the Lucky Araw-Araw promotion, you can either earn Tama Points to go towards the tournament buy-in, or receive a free tournament voucher worth P100. Every day.
    2. Ka-Tama Wheel:Spin the Ka-Tama Wheel upon making a deposit, or through the Level Up program, and earn Tama Points, cash bonus or free tournament buy-in based on the outcome. The higher your level and class, the higher the bonuses are. Trigger: Spin the Ka-Tama Wheel after making a deposit or as a reward within the Level Up program. Win Tama Points, bonus cash, or free tournament buy-ins based on the outcome of the spin. Higher levels and classes within the program unlock access to better rewards on the Ka-Tama Wheel.
  3. What is the voucher? And how do you get a voucher?
    1. Vouchers are your ticket to free gameplay! Vouchers are provided with a specific amount of money to use on selected games, giving you a chance to win without risking your own funds.
    2. Vouchers can be earned as a welcome bonus when you join BetnaBet, or by landing on the lucky voucher spot during the Lucky Araw-Araw Free Spins or Ka-Tama Wheel spins.
  4. How do you redeem the voucher?
    1. Go to My Account > Vouchers
    2. Enter the voucher code
    3. Click &quote;Redeem&quote;
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