Help Center

  1. What is the BetnaBet Baccarat Tournament?
    1. The baccarat tournament is a 10-game round, wherein 10 players compete against each other. The game will not start until the 10 player spots are filled and completed. The winner of the tournament will be the one with the highest chip count. Kaya tara na mga TAMA-raws, join na and Manalo ng tournament!
  2. Who can play in the BetnaBet Baccarat Tournament?
    1. Anyone can play! … provided the players are at least 21 years of age. Before entering the tournament, the Player must be registered to the BetnaBet account and complete the verification process to confirm the player's identity.
  3. How can you play in the BetnaBet Baccarat Tournament?
    1. To play in the Baccarat Tournament, click the &quote;Join&quote; button of your desired tournament to buy-in your entry. Complete daily, weekly and monthly missions, level up to earn Free Spins or play any BetnaBet games as a reward, which can also give you an entry voucher to a tournament.
  4. How much is the buy-in entry in order to play in the tournament?
    1. The tournament fees are set differently depending on the tournament. At BetnaBet, there are 5 Levels of Tournament games that you can play and enjoy with 9 of your ka-Tama's!
    2. Level TournamentBuy-in EntryChips Equivalent ReceivedPrize Money*
      Bronze Level₱ 10010,000,000 chips₱ 1,000
      Silver Level₱ 1,00010,000,000 chips₱ 10,000
      Gold Level₱ 10,00010,000,000 chips₱ 100,000
      Platinum Level₱ 100,00010,000,000 chips₱ 1,000,000
      Diamond Level₱ 1,000,00010,000,000 chips₱ 10,000,000
      1. * A 10% commission fee will be automatically deducted from your Prize Money when you deposit to your BetnaBet wallet.
  5. How many players are allowed in the tournament?
    1. The maximum number of players is 10. The tournament will not start until 10 players have joined.
  6. How many rounds do you have in a baccarat tournament?
    1. The tournament has 10 rounds. The player with the most chips at the end of the 10-round tournament is the winner.
  7. Can I start to bet in the tournament once I enter the game?
    1. Once you enter the game, you'll need to place your bets within a specific timeframe at the beginning of each round. If you don't manage to place your bet in time, the system will automatically place a bet for you using the Auto Bet Play feature.
  8. What is Auto Bet Play?
    1. Auto Bet Play is a function that automatically place a bet for you if you don't manage to place your bet in time. Auto Bet Play randomly selects a bet between the Player or the Banker.
  9. How much is the bet amount if Auto Bet is activated?
    1. For rounds 1 to 9, the Auto Bet function calculates your bet by dividing your remaining chip balance by the number of rounds left in the tournament. In the final round, Auto Bet function will automatically place half of the remaining balance as your bet.
    2. Equation: Chip Balance at the start of the Round / Remaining Round
    3. For Example: 100,000 remaining balance / 10 remaining round (currently round #1) = 10,000 will be bet on round number 1 given that your remaining balance is 100,000.
  10. How do you know who the tournament winner is? What if multiple players have the same amount of chips after the final round?
    1. The player with the highest chip count will be declared the winner in each round. However, in the final round, if multiple players have the same highest chip count, the player who placed their bet first will be crowned the ultimate winner.
  11. Can I place a bet in the game while I'm waiting for my turn?
    1. Yes! You can strategically plan your bets by placing them in advance … even before it's your turn. This allows you to make informed decisions without pressure, and your pre-placed bets will remain hidden from other players.
  12. What is a Secret bet?
    1. A Secret Bet is a special tournament feature that allows you to conceal your betting information from other players. You can use this feature once per tournament.
  13. Can I use a secret bet multiple times?
    1. No, you are only given one (1) Secret Bet per tournament. Once you've used it, that's it! So use it wisely!
  14. What is the Gold Chip (on the name legend)?
    1. The Gold Chip marks the player who places the first bet in each round. Betting proceeds clockwise, starting with the player holding the Gold Chip. After each round, the Gold Chip is passed to the next player in the clockwise order.
  15. I lost my connection during the tournament. Can I go back and play again in the game?
    1. Yes, if you disconnect during the game, the game will continue in autoplay mode, and you are given an option to join back once your connection improves.
  16. Can I put the game on hold?
    1. No, the tournament is a live game. Once you exit the game, the auto play will bet automatically and it will continue until it will finish the 10 rounds.
  17. Can I create multiple accounts in the baccarat tournament?
    1. No, one account per player is allowed.
  18. If I lose the tournament, can I join another tournament?
    1. Yes, you can join the tournament again anytime, and at different levels! The tournament is on-going, and will continue until BetnaBet publishes another type of tournament.
  19. Why is it taking too long to start the baccarat tournament game?
    1. You'll need to wait until the tournament game fills up and completes the required 10 player spots. To make the experience more enjoyable, consider inviting a friend to join you. Playing with a friend can add an extra layer of fun and excitement to the game.
  20. I want to cancel my participation in the game. Will I be able to cancel it?
    1. No, once you join the tournament, it will proceed to the table game at the scheduled time of the game. And it will not be canceled, so think carefully before playing.
  21. How to win a Level Tournament?
    1. The user with the highest chip count at the end of 10 games within the level tournament is the winner. When you win a tournament, you'll receive a winning coupon which will automatically be placed in your REWARDS tab. This coupon gives you the flexibility to:
      1. Advance to the next tournament level: Move up to a higher level of competition. For example, if you win in the Bronze Level, your voucher to silver.
      2. Cash out: Withdraw your winnings. You can add the funds back to your BetnaBet wallet. Please note that a 10% commission fee will be deducted from your winnings upon cashing out. Continue playing at the same tournament level, or play other BetnaBet games upon placing your cashed out winnings into your BetnaBet wallet.
  22. What is the prize money for winning the tournament? And how to claim your prize money?
    1. When you win a tournament, you'll receive a winning coupon which will automatically be placed in your REWARDS tab. This coupon gives you the flexibility to:
      1. Advance to the next tournament level: Move up to a higher level of competition. For example, if you win in the Bronze Level, your voucher to silver.
      2. Cash out: Withdraw your winnings. You can add the funds back to your BetnaBet wallet. Please note that a 10% commission fee will be deducted from your winnings upon cashing out. Continue playing at the same tournament level, or play other BetnaBet games upon placing your cashed out winnings into your BetnaBet wallet.

  1. What is Baccarat?
    1. Baccarat is a card game where players bet on either the &quote;PLAYER&quote; or the &quote;BANKER&quote; hand. The hand with a score closest to nine (9) wins.
  2. How is Baccarat played?
    1. Dealing:
      1. The game uses an 8-deck shoe (8 standard deck of cards are shuffled together).
      2. The dealer deals two cards to the &quote;PLAYER&quote; and two cards to the &quote;BANKER.&quote;
    2. Card Values:
      1. Picture cards (K, Q, J, 10) have a value of 0.
      2. Ace (A) has a value of 1.
      3. Number cards (2-9) have their face value.
    3. Third Card Rule:
      1. A third card may be dealt to the "PLAYER" and/or the "BANKER" according to a specific set of rules.
    4. Determining the Winner:
      1. The hand with a score closest to nine wins.
      2. If the score exceeds nine, only the second digit is considered (e.g., 17 = 7).
    5. Ties:
      1. If both the "PLAYER" and "BANKER" have the same score, it's a "TIE."
      2. In case of a tie, bets on "PLAYER" and "BANKER" are returned to the players.
      3. However, if the player places a "TIE" bet on the board, winning "TIE" bets are paid 8:1.
    6. Classic Bets and Payouts: Players can place bets on -
      1. Player: If "PLAYER" hand has a higher score, payout is 1:1. (Win 1x of bet)
      2. Banker: If "BANKER" hand has a higher score, payout is 1:1 minus a 5% commission.
      3. Player Pair: If the first two cards of "PLAYER" are a pair, the payout is 11:1.
      4. Banker Pair: If the first two cards of "BANKER" are a pair, the payout is 11:1.
      5. Tie: If both the Player and Banker hands have the same score, the "TIE" payout is 8:1.
        1. Note: You must specifically bet on "Tie" to win on a tie. If you bet on "Player" or "Banker" and the result is a tie, your original bet is returned.
  3. What is the "Natural" Rule?
    1. A "Natural" occurs when either the Player or the Banker hand receives a total of 8 or 9 points on their first two cards dealt.
    2. When a "Natural" occurs:
      1. No further cards are dealt to either the Player or the Banker.
      2. The hand with the "Natural" (8 or 9 points) automatically wins the round.
      1. In essence, the "Natural" rule simplifies the gameplay and immediately determines the winner when a strong initial hand is dealt.
  4. What are the Drawing Rules of Bacarat?
    1. In case of "PLAYER"
    Two card value of PLAYER3rd Card
    0 or 1 or 2 or 3 or 4 or 5Draw a Card
    6 or 7Stand
    8 or 9No third card to either hand
    1. In case of "BANKER"
    Two Card value of BANKERPLAYER's 3rd cardBANKER's 3rd card
    0 or 1 or 2Any scoreDraw a Card
    3Any score Except 8Draw a Card
    8Stand
    42,3,4,5,6,7Draw a Card
    0,1,8,9Stand
    54,5,6,7Draw a Card
    0,1,2,3,8,9Stand
    66,7Draw a Card
    Any score except 6 and 7Stand
    7 or 8 or 9Any scoreStand
  5. Does Baccarat have Special Bets and Payouts?
    1. Aside from the classical bet of "PLAYER," "BANKER," "PLAYER PAIR," "BANKER PAIR," "TIE," Baccarat has Special Bets that players can place on the board, provided that they activate the BETS:
      1. SIDE BET (Click Button to Activate)
        1. Perfect Pair: Bet that either the Player or the Banker hand will receive a pair (two identical cards - same number, same suit) on their first two cards.
        2. Player Bonus: Bet on the Player hand winning by a significant margin. Payout varies depending on the specific rules and the winning margin. Generally higher payouts for larger winning margins.
        3. Banker Bonus: Bet on the Banker hand winning by a significant margin. Payout varies depending on the specific rules and the winning margin. Generally higher payouts for larger winning margins.
      2. MEGA 6 (Click Button to Activate)
        1. SUPER 6: Bet on the Banker winning a total score of 6 with 2-card hand
        2. MEGA 6: Bet on the Banker winning a total score of 6 with 3-card hand
        3. Banker Win with 6: Receive a 50% payout on your Banker bet if the Banker wins with a score of 6.
        4. Natural Wins: Occurs when either the Player or Banker receives 8 or 9 points with their first two cards.
        5. Natural Tie: Occurs when both the Player and Banker receive a natural 8 or 9 on their initial two cards.
        6. MEGA 6 rules will ONLY apply once the "MEGA 6" button is activated by clicking it on.
      1. Important Notes:
        1. Payouts can vary: The exact payout odds for these side bets can differ between online casinos and providers.
        2. House Edge: Side bets generally have a higher house edge compared to the standard Player, Banker, and Tie bets.
        3. Check Casino Rules: Always review the specific rules and payout information for any side bets you're considering inside the online casino table game.
      2. By understanding these special bets and their associated payouts, you can make more informed decisions at the Baccarat table.
  6. Are there different kinds of Baccarat Tables?
      1. Baccarat Tournament - A competitive format where 10 players compete against each other. The tournament begins once all 10 player spots are filled. The player with the highest chip count at the end of the tournament wins.
      2. Regular Baccarat Table - Offers the standard Baccarat game with a 35-second betting time.
      3. Speed Baccarat Table - Features the standard Baccarat rules but with a faster pace. Betting time is significantly reduced to 14 seconds.
      4. Squeeze Baccarat Table - Allows players to interact with the game by slowly revealing the cards themselves. Players can "squeeze" the cards by tapping, clicking, and dragging to see them gradually. The card-revealing animation adds an element of suspense and excitement.
    1. These different table types offer various playing experiences to cater to different player preferences.
  7. What happens with Game Errors in the Baccarat Game?
    1. System Errors: If a system error or game progress error occurs, the game host will notify the administrator, and the administrator will temporarily stop the corresponding game.
      1. For Minor Errors: The game will resume after the error is resolved.
      2. For Major Errors: The game will be canceled, and all bets will be refunded to players.
  8. What happens if I get disconnected during a game?
      1. During Betting Time: If you disconnect while betting time remains, your bet will be returned.
      2. After Placing Bet, Before Game Start: If you disconnect after placing a bet but before the game starts, your bet will be returned.
      3. After Betting Time Expires: If you disconnect after the betting time has expired and the game has already begun, your bet will remain in play.

  1. What is Dragon Tiger?
    1. Dragon Tiger is a fast-paced card game where you bet on either the "Dragon" or "Tiger" hand.
  2. What are the rules of Dragon Tiger?
    1. Dealing:
      1. The game uses an 8-deck shoe (8 standard deck of cards are shuffled together).
      2. Only 1 card each is drawn for “DRAGON” and “TIGER.”
    2. Card Values:
      1. A is the lowest card value
      2. K is the highest card value
    3. Determining the Winner:
      1. The side with the highest card value is declared the winner.
    4. Ties:
      1. If both the "DRAGON" and "TIGER" have the same card value, it's a "TIE."
      2. In case of a tie, only 50% of bets on either "DRAGON" and "TIGER" are returned.
      3. However, if the player places a "TIE" bet on the board, winning "TIE" bets are paid 11:1.
    5. Payout:
      1. Winning on Dragon or Tiger:1:1 payout (Win your original bet plus an equal amount)
      2. Winning on Tie: 11:1 payout
      3. Tie Result (if betting on Dragon or Tiger):50% of your original bet is returned.
      4. Bet TypePayout
        DRAGON1:1
        TIGER1:1
        TIE11:1
      1. PAYOUT
        RTP (Return to Player):
        1. Dragon - 96.27%
        2. Tiger - 96.27%
        3. Tie - 89.64%
  3. What happens with Game Errors in the Game?
    1. System Errors: If a system error or game progress error occurs, the game host will notify the administrator and the administrator will temporarily stop the corresponding game.
      1. For Minor Errors: The game will resume after the error is resolved.
      2. For Major Errors: The game will be canceled, and all bets will be refunded to players.
  4. What happens if I get disconnected during a game?
      1. During Betting Time: If you disconnect while betting time remains, your bet will be returned.
      2. After Placing Bet, Before Game Start: If you disconnect after placing a bet but before the game starts, your bet will be returned.
      3. After Betting Time Expires:If you disconnect after the betting time has expired and the game has already begun, your bet will remain in play.

  1. What is Sicbo?
    1. Sicbo is a traditional Chinese dice game also known as "Dai Sai" (Big and Small). Players bet on the outcome of three dice rolled inside a sealed cup. Sicbo game has the biggest payout (150:1) among table games and it is a popular choice since you can test your luck with a small amount of money.
  2. How is Sicbo played?
    1. The Roll:
      1. The dealer rolls the three (3) dice inside the sealed cup.
    2. Determining the Winner:
      1. If the outcome of the roll matches your bet, you win.
      2. If the 3 dice numbers, or a combination of the numbers are in accordance with the player's bet, then the player gets a payout based on the payout table.
    3. Bets and Payouts:
      1. Bets can be placed when the dealer starts calling to bet, and prior to the dealer rolling the 3 dice
      2. Payouts are determined by the betting options you choose
        1. a single bet of 1, 2 or 3 numbers, or value
        2. the total number or value of 2 or 3 dice
        3. Big/Small
        4. Odd/Even
  3. What are the types of bet and payout of Sicbo?
    1. Important Notes:
    1. In case of a Triple result (all three dice showing the same number), all bets lose except for "Triple," "Any Triple," "Sum of Total," "Pair," and "Single Dice" bets.
    2. The betting limit for Triple bets may be separate from the general betting limit.
    Bet TypeDescriptionPayout
    Even/OddBet on whether the sum (total number) of the dice will be even or odd.1:1
    Big/SmallBig: The sum of the three dice is between 11 and 17 (inclusive).
    Small: The sum of the three dice is between 4 and 10 (inclusive).
    1:1
    Domino BetBet on the value of any two dice.5:1
    Pair DiceBet on two out of 3 dice having the same number8:1
    Triple DiceBet on all 3 dice have the same number150:1
    Any TripleBet on any of the triples will appear in the game
    (e.g. 111, 222, 333, 444, 555, 666)
    24:1
    Double & Single numberBet on two dice being a pair and the third dice showing a specific number.50:1
    3 single numbersBet on a specific combination of three different numbers.30:1
    4 single numbersBet on a combination of three dice from a set of four numbers.
    For example, if a player bets on 4 number boxes as 2,3,5,6 then the 3 dice numbers rolled are 2,3,6, then the player wins the bet.
    7:1
    Total point of 3 dicesBet on the sum of all three dice (excluding 3 and 18).
    You win if the total of the three dice adds up to the total number on which you placed your bet.
    4 & 1750:1
    5 & 1618:1
    6 & 1514:1
    7 & 1412:1
    8 & 138:1
    9,10,11,126:1
    Single Dice- Bet on a specific number appearing on one die.
    - Bet on a specific number appearing on two dice.
    - Bet on a specific number appearing on all three dice.
    Single1:1
    Double2:1
    Triple3:1
    1. RTP (Return to Player): 97.22%
  4. What happens with Game Errors in the Game?
    1. System Errors: If a system error or game progress error occurs, the game host will notify the administrator and the administrator will temporarily stop the corresponding game.
      1. For Minor Errors: The game will resume after the error is resolved.
      2. For Major Errors: The game will be canceled, and all bets will be refunded to players.
  5. What happens if I get disconnected during a game?
      1. During Betting Time: If you disconnect while betting time remains, your bet will be returned.
      2. After Placing Bet, Before Game Start: If you disconnect after placing a bet but before the game starts, your bet will be returned.
      3. After Betting Time Expires:If you disconnect after the betting time has expired and the game has already begun, your bet will remain in play.

  1. What is Roulette?
    1. Roulette is a classic casino game of chance featuring a spinning wheel with numbered pockets, an ivory ball, and a betting layout.
  2. How to Play Roulette?
    1. The Wheel:
      1. The wheel has 37 pockets
      2. 36 pockets are numbered 1 to 36, with alternating red and black colors.
      3. A single green pocket is numbered 0.
    2. Betting:
      1. Players may place one or multiple bets on the betting layout table by clicking to select numbers, colors, and/or groups of numbers.
    3. The Spin:
      1. After the betting time expires, the dealer spins the wheel and releases the ivory ball on the track.
    4. Determining the Winner:
      1. The ball eventually lands in one of the numbered pockets.
      2. Players who bet on the winning number or color receive payouts according to the game's paytable.
    5. Betting Examples:
      1. If you bet P20 in one number and win (straight bet), you will receive P720 (P20 x 35 + P20 (bet amount) ) = P720 (since the payout for straight bet is 35:1).
      2. If you bet P100 in RED, and one of the RED coded number wins (BLACK or RED bet), you will receive P200 (100 x 1 + 100 (bet amount) ) = P200 (since the payout for BLACK and RED bet is 1:1)
  3. What are the types of bet and payout of Roulette?
  4. Bet TypeDescriptionPayout
    Straight UpBet on a number35:1
    SplitBet on two adjacent numbers (vertically or horizontally). Your bet should be placed on the line that divides the two numbers.17:1
    StreetBet on three numbers in a row (e.g. 1/2/3, 4/5/6, 7/8/9, 10/11/12, etc.). Bet should be placed on the inner boundary line of the layout11:1
    CornerBet on four numbers that form a square. Bet should be placed at the corner where the four numbers meet.8:1
    LineBet on six numbers across two rows. Bet should be placed on the corner of 2 rows that are adjacent.5:1
    ColumnBet on a column of 12 numbers. Bet should be placed on one of the three [2 to 1] slots, located on every end of the horizontal row.2:1
    DozenBet on one of the three dozen groups (1-12, 13-24, 25-36).2:1
    1-18/19-36Bet on low (1-8) or high (19-36) which covers 18 numbers1:1
    Even/OddBet on even or odd numbers1:1
    Red/BlackBet on black or red colors1:1
    1. RTP (Return to Player): 97.30%
  5. What happens with Game Errors in the Game?
    1. System Errors: If a system error or game progress error occurs, the game host will notify the administrator and the administrator will temporarily stop the corresponding game.
      1. For Minor Errors: The game will resume after the error is resolved.
      2. For Major Errors: The game will be canceled, and all bets will be refunded to players.
  6. What happens if I get disconnected during a game?
      1. During Betting Time: If you disconnect while betting time remains, your bet will be returned.
      2. After Placing Bet, Before Game Start: If you disconnect after placing a bet but before the game starts, your bet will be returned.
      3. After Betting Time Expires: If you disconnect after the betting time has expired and the game has already begun, your bet will remain in play.

  1. What is Blackjack?
    1. Blackjack is a game where a player attempts to beat the dealer by getting a hand value closer to 21 than the dealer's hand, without exceeding 21.
  2. How to Play Blackjack?
    1. Card Values:
      1. Number cards (2-10): Face value
      2. Face cards (Jack, Queen, King): 10
      3. Ace: 1 or 11 (player chooses)
    2. Betting:
      1. Players place bets before the cards are dealt.
    3. Dealing:
      1. Each player receives two cards face-up. The dealer receives one card face-up and one face-down. Shoe?
    4. Player's Turn: Players can choose to:
      1. Hit: Receive another card. As long as the sum of cards received does not go over 21, the player can take as many cards as he wants.
      2. Stand: Keep their current hand.
      3. Double Down: Double their bet and receive exactly one more card (provided that the initial cards are not equal to 21/Blackjack).
      4. Split: Split the first two cards of the same value (pair) into two separate hands and bet the same amount of the initial bet for the second hand.
        1. These two hands will be dealt one after the other.
        2. A Player can only split his hands once in Infinite Blackjack.
        3. A hand totaling 21 after a split is considered a regular 21, not a Blackjack, and pays at standard odds.
        4. If you split Aces, you will receive only one additional card for each hand.
    5. Dealer's Turn: The dealer reveals their face-down card. They must hit until they reach 17 or higher.
    6. Determining the Winner:
      1. Player Wins: If the player's hand is closer to 21 than the dealer's, or if the dealer busts (goes over 21).
      2. Dealer Wins: If the dealer's hand is closer to 21 than the player's, or if the player busts.
      3. Push (Tie): If the player and dealer have the same hand value.
      4. Six card Charlie rule: A player automatically wins if they accumulate six cards (including the initial two-hand card) without exceeding 21 (or busting). If a hand is split, it is treated as two separate hands for this rule.
  3. What is the type of Blackjack BetnaBet has?
    1. Infinite Blackjack. This type of Blackjack allows an unlimited number of players to participate simultaneously. All players receive the same initial two-card hand, and each player then makes their own decisions and actions independently of other players - hit, stand, double down, split. Players win if their hand value is closer to 21 than the dealer's without exceeding 21.
  4. What are the types of bet and payout of Blackjack?
    1. Important Note: You must place your main bet before any side bets can be made. The outcome of a side bet is decided separately from whether you win or lose your main hand.
    Bet TypeHand TypePayout
    Primary BetBlackjackThe sum of the initial two-card hand is equal to 21 (Ace and a 10-value card).3:2
    Winning HandPlayer’s hand value closer to 21 than the dealer's hand, without exceeding 21.1:1
    InsuranceOffered when the dealer's upcard is an Ace as an insurance of your hand, just in case the dealer has a Blackjack (Ace and a 10-value card). The player bets 50% of the initial bet.
    1. If the dealer has a Blackjack, you win the insurance bet.
    2. If the dealer does not have Blackjack, you lose the insurance bet.
    3. If both the player and the dealer have Blackjack, the player's insurance betpushes (ties).
    2:1
    Side Bets
    Bet TypeHand TypePayout
    Perfect PairPlayer wins if the initial two cards form one of the following combinations:
    Perfect PairThe initial two-card hand is identical. (same number and suit)25:1
    Colored PairThe initial two-card hand is the same coloured pair.12:1
    Mixed PairThe initial two-card hand consists of the same number (pair)6:1
    21:3Wins if the initial two cards of the player and the dealer’s up card form one of the following combinations.
    Suited Trips3 cards of the same number and suit100:1
    Straight Flush3 consecutive cards with the same suit40:1
    Three of a kind3 cards of the same number with different suit25:1
    Straight3 consecutive cards regardless of suit10:1
    Flush3 cards of the same suit5:1
    Bust BonusWins if the dealer’s card goes over 21 and busts with the following combinations:
    Bust with 8 more cardsBust with 8 more cards250:1
    Bust with 7 more cardsBust with 7 more cards100:1
    Bust with 6 more cardsBust with 6 more cards50:1
    Bust with 5 more cardsBust with 5 more cards9:1
    Bust with 4 more cardsBust with 4 more cards2:1
    Bust with 3 more cardsBust with 3 more cards1:1
    Luck LadiesPlayer wins when the sum of the initial two-card hand is 20. (In case of duplication, only high payout is paid).
    Lucky LadiesInitial two-card hand is Queen of Hearts Pair125:1
    Matched 20Initial two-card hand is the same rank and suit totaling to 2019:1
    Suited 20Initial two-card hand is the same suit totaling to 209:1
    Any 20Initial two-card hand is any two cards totaling to 204:1
    1. RTP (Return to Player):
    1. Blackjack - 99.47%
    2. Perfect Pair - 95.90%
    3. 21+3 - 96.30%
    4. Bust Bonus - 94.12%
    5. Lucky Ladies - 75.95%
  5. What happens with Game Errors in the Game?
    1. System Errors: If a system error or game progress error occurs, the game host will notify the administrator and the administrator will temporarily stop the corresponding game.
      1. For Minor Errors: The game will resume after the error is resolved.
      2. For Major Errors: The game will be canceled, and all bets will be refunded to players.
  6. What happens if I get disconnected during a game?
      1. During Betting Time: If you disconnect while betting time remains, your bet will be returned.
      2. After Placing Bet, Before Game Start: If you disconnect after placing a bet but before the game starts, your bet will be returned.
      3. After Betting Time Expires: If you disconnect after the betting time has expired and the game has already begun, your bet will remain in play.

  1. What is Casino Hold'em?
    1. Casino Hold'em is a variation of Texas Hold'em Poker where the player attempts to win the hand higher than the dealer's hand with 2 individual cards and 5 community cards.
  2. How to play Casino Hold'em?
    1. The Ante: The initial wager is called an &quote;Ante&quote; bet and must be placed prior to the start of the game.
      1. BONUS BET: Bonus Bet is available after placing an ANTE bet. This Bonus Bet wins if your two personal cards and the first three community cards create a poker hand of a pair of Aces or higher, according to the Bonus Bet pay table.
    2. Dealing the Cards:
      1. The game alternates between using a standard 52-card red deck (without jokers) and a standard 52-card blue deck (without jokers). Each deck is shuffled thoroughly after each round.
      2. Hole Cards: You receive the two face-up cards while the dealer receives two face-down cards.
      3. The Flop: The three community cards that are dealt simultaneously face-up on the table.
    3. The Call Decision: You now have a crucial decision:
      1. Call: If you believe you have a strong hand or a good potential hand, you place a &quote;Call&quote; bet, which is typically double your Ante bet.
      2. Fold: If you don't think your hand is strong enough, you fold and forfeit your Ante bet.
    4. The Turn and River: If you "Call," two more community cards are dealt face-up
      1. The Turn: The fourth community card is dealt, and the player has the decision to call, or fold.
      2. The River: The fifth and final community card is dealt, and the player has the final decision to choose to &quote;Call&quote; or to &quote;Fold.&quote;
    5. Determining the Winner:
      1. Both you and the dealer use your two hole cards and the five community cards to make the best possible five-card poker hand.The player's best five-card hand is compared to the dealer's best five-card hand to determine the winner.
      2. The dealer must have a pair of Fours or better to qualify.
      3. If the dealer doesn't qualify, you win your Ante bet.
      4. If the dealer qualifies:
        1. If your hand beats the dealer's hand, you win both your Ante bet and your Call bet.
        2. If the dealer's hand beats yours, you lose both bets.
        3. If you and the dealer have the same hand, it's a tie (push), and you keep your Ante bet.
  3. Is there a Bonus Bet? And How is the Bonus Bet won?
    1. Yes, a Bonus Bet is available after placing an ANTE bet.
    1. The Bonus Bet is evaluated based on the initial five cards dealt: your two personal cards and the first three community cards (the flop).
    2. If these five cards form a poker hand of a pair of Aces or better, you win the Bonus Bet according to the published pay table.
    3. The outcome of the Bonus Bet is independent of whether you choose to Call or Fold your main hand.
  4. What are the rules for paying bets according to the game results?
    1. Hand Comparison: The player's best five-card hand (from your two (2) personal cards + the five (5) community cards) is compared against the dealer's best five-card hand (from their two (2) cards and the five (5) community cards) to determine the winner.
    2. Dealer Qualification: The dealer must have a poker hand of at least a pair of Fours (4) to be eligible to win.
    3. Payout Rules:
      1. Dealer Does Not Qualify: If the dealer's hand is lower than a pair of Fours, the player wins their Ante bet according to the pay table, and the Play bet is returned (a push).
      2. Dealer Qualifies and Player Wins: If the dealer has a qualifying hand (a pair of Fours or higher) and the player's hand is better, both the Ante bet and the Play bet are paid out according to the pay table.
      1. The following table is a table of game results according to the dealer's qualifications and the player's win or loss.
      Game ResultANTEPlay
      Dealer does not qualifyPlayer winWin (paid according to pay table)Push
      Dealer does not qualifyPlayer loseWin (paid according to pay table)Push
      Dealer does not qualifyPlayer and dealer tieWin (paid according to pay table)Push
      Dealer qualifiesPlayer winWin (paid according to pay table)1:1
      Dealer qualifiesPlayer loseLoseLose
      Dealer qualifiesPlayer and dealer tiePushPush
      Player foldLoseLose
  5. What are the Hand Combinations (from Highest to Lowest Ranking) and its corresponding Ante and Bonus Payouts?
  6. BetAnteBonus
    Royal FlushThe best hand in poker. It consists of an Ace, King, Queen, Jack and 10 of all the same suit.100:1100:1
    Straight FlushA combination of 5 cards of the same suit in numerical order.20:150:1
    Four of a KindA combination of 4 cards with the same value. If the dealer and the player have matching four of a kind, then the side with a higher fifth card called "kicker" will be used to determine the winner.3:140:1
    Full HouseA combination of 3 cards of the same number and 2 cards of the same number. If both sides have a Full House, the side with a higher number of 'Three of a Kind' wins.2:130:1
    FlushA combination of 5 cards of the same suit. If both sides have a flush, the cards that make up the flush are compared in order of higher number, and the side with the highest number wins.1:120:1
    StraightA combination of 5 cards in numerical order. If both sides have a straight, the side with the highest number among the cards making up the straight wins.1:17:1
    Three of a kindA combination of 3 cards of the same number and 2 cards of different numbers. If both sides have a three of a kind, the side with the higher number that makes up 'Three of a Kind' wins.
    If both sides have the same three of a kind value, the remaining two cards are compared and the side with the higher kicker wins.
    1:17:1
    Two PairsA combination consisting of a pair of two cards of the same number.
    A maximum of three pairs can be dealt on the board, but in this case, only the two pairs with the highest value will be considered and decided as two pairs.
    If the first higher pair value is the same, the second pair is compared. And if both pairs are the same value, the kicker with the highest value determines the result.
    1:17:1
    Pair of AcesThe hand consists of two cards, and both of those cards must be Aces.1:17:1
    One PairA combination of two cards of the same number.
    If both sides have pairs, the number that makes up the pair are compared to determine the result.
    If both sides have the same pair value, the highest kicker in the hand is compared to determine the result.
    1:1-
    High CardThis is a hand that does not correspond to any combination and is the single highest number card the player or dealer has.
    If the dealer and the player have the same high card value, the remaining cards are compared in descending order to determine the result.
    1:1-
    1. RTP (Return to Player):
    1. ANTE - 97.84%
    2. BONUS - 93.74%
  7. What happens with Game Errors in the Game?
    1. System Errors: If a system error or game progress error occurs, the game host will notify the administrator and the administrator will temporarily stop the corresponding game.
      1. For Minor Errors: The game will resume after the error is resolved.
      2. For Major Errors: The game will be canceled, and all bets will be refunded to players.
  8. What happens if I get disconnected during a game?
      1. During Betting Time: If you disconnect while betting time remains, your bet will be returned.
      2. After Placing Bet, Before Game Start: If you disconnect after placing a bet but before the game starts, your bet will be returned.
      3. After Betting Time Expires: If you disconnect after the betting time has expired and the game has already begun, your bet will remain in play.

  1. What slot games do you have at BetnaBet?
    1. Experience the excitement of Jilli's complete slot games and collection at BetnaBet! From classic favorites to the latest releases, it's all here.
  2. How do you play the games in slots?
    1. Spin your way to excitement! Just choose your bet, hit the spin button, and watch the reels align for your chance to win big.
    2. Every game has a help section to guide you through the paytable and winning combination - so you can quickly get up to speed and start spinning.
    3. Every game will also feature your bet, auto play and your balance in your wallet.

  1. What is The Return to Player (RTP) percentage?
    1. Return to Player (RTP) is a statistical measure that indicates the percentage of wagered money a casino game is expected to pay back to players over time. It's usually expressed as a percentage, like 95% or 97%.
    1. Here's what that means:
    1. Long-Term Average: The RTP is calculated over a very large number of game rounds or spins, not for a single player's session. It's an average over time, not a guarantee for any individual player.
    2. Example: If a slot game has an RTP of 96%, it means that, on average, for every P100 wagered on that game, it is expected to return P96 to players in winnings over a long period. The remaining P4 represents the house edge (the casino's profit).
    3. Not a Guarantee: The RTP doesn't mean you'll get exactly 96% back every time you play. You might win more or less in any given session. It's a statistical average over the long run.
    4. Higher RTP is Generally Better: Games with higher RTPs generally offer better odds for players in the long term. However, even with a high RTP, there's still no guarantee of winning.

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