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Help Center

  1. What is the Wallet Page?
    1. Easily manage your funds on the Wallet page. Deposit, withdraw, or transfer funds with ease.

      Please be aware that some payment methods may have associated fees, and PAGCOR is not liable for any processing fees associated with your transactions.

  1. How to deposit?
    1. There are three ways:
      1. Home Page: Click the deposit icon on the top right corner.
      2. Menu: Tap the Menu button, the select “Wallet”
      3. Dashboard: Click “Wallet” on the bottom dashboard.
    2. Click the deposit icon, choose the desired deposit amount, select your preferred payment method and confirm the deposit. Once deposited, you can start playing!
  1. Why is my deposit unsuccessful or rejected?
    1. There are three ways:
      1. Please review the following:
        1. Verification: Ensure your account is fully verified.
        2. Account Balance: Make sure you have sufficient funds in your bank/e-wallet account.
        3. Bank Restrictions:Some banks may restrict online gambling transactions. You can fund your account using various online payment methods approved by PAGCOR and compliant with AMLC regulations.
        4. Technical issues:Occasional technical problems can occur with payment gateways.
        5. Payment Method Issues:Your chosen payment method may not be supported. Fund sharing or "pasaload" between players is strictly prohibited.
      2. For further questions or concerns, please contact our Live Chat support team for assistance.
  1. Why isn't my deposit showing in my account?
    1. If your deposit is not reflected in your account, there may be a bank processing delay or temporary issues with payment gateways.
      Please contact our Live Chat support team with a screenshot of your transaction. We will investigate and ensure your funds are credited to your account promptly. As a PAGCOR partner, BetnaBet prioritizes the security of your funds.

  1. How can you withdraw from BetnaBet?
    1. There are three ways:
      1. Home Page: Click the deposit icon on the top right corner.
      2. Menu: Tap the Menu button, the select “Wallet”
      3. Dashboard: Click “Wallet” on the bottom dashboard.
    2. Click the withdraw icon, choose the desired withdrawal amount (P100 to 10M), select your preferred bank or e-wallet, and confirm the withdrawal. Funds will be available once your bank processes the request.
  1. What is the withdrawal limit?
    1. There is no withdrawal limit.
  1. Why is my withdrawal request unsuccessful?
    1. Please review the following:
      1. Verification: Ensure your account is fully verified.
      2. Account Balance: Make sure you have sufficient funds in your BetnaBet account.
      3. Account Details: Verify the accuracy of your withdrawal account (bank/e-wallet) information.
      4. Important Note: In case of data loss due to external malicious factors, your deposited amount is guaranteed.
    2. If the issue persists, please contact our Live Chat support team for assistance.
  1. Why is my withdrawal rejected?
    1. If you are unable to submit a withdrawal request, it could be due to one of the following reasons:
      1. Unverified Account: Ensure your account is fully verified.
      2. Minimum Withdrawal Limit:The minimum withdrawal amount is PHP 100.
    2. If you're still unable to withdraw, contact our LIve Chat support team for assistance. Currently, BetnaBet does not have any outstanding turnover requirements.
  1. Why is my withdrawal amount not the same as my account balance?
    1. Taxes: Winnings are subject to applicable taxes, which are automatically deducted.
    2. Fees: may be some fees associated with your chosen withdrawal method.
  2. These deductions will be reflected in your final withdrawal amount.
  1. Why am I having a difficult time withdrawing?
    1. As a regulated platform, withdrawing can have a few extra steps compared to depositing as we have strict security and compliance checks.
    2. These security measures help us confirm your identity and prevent fraudulent withdrawals, ensuring your funds are transferred to you safely and securely.
    3. Payment methods may have some limitations and restrictions that can affect withdrawal times, and influence the process.
  1. Why is my withdrawal taking time to process?
    1. Withdrawals may take 15-30 minutes to process. However, due to high demand, processing times may occasionally extend to an hour. We appreciate your patience while we process your request.
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ABOUT US
PRIVACY POLICYTERMS & CONDITION
USER AGREEMENTRESPONSIBLE GAMING
PAYMENT METHOD
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BETNABET IS A REGISTERED TRADEMARK BRAND AND
BUSINESS NAME OWNED BY GAVIN VENTURES, INC.
REGULATED & LICENCED BY THE PHILIPPINE AMUSEMENT
AND GAMING CORPORRATION (PAGCOR)
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